FAQs

Shipping information

We offer a flat $10 shipping rate to all Australian addresses. Unfortunately, we do not offer shipping to overseas right now.

Can I pick up my order in person?

Unfortunately, we cannot offer in-person pickups right now. Gumnut is associated with Mind Games Melbourne, and we recommend their locations for a friendly local game store experience. (Please note, range and prices will differ across Mind Games stores and Gumnut.)

What is your returns policy?

We will refund or replace goods with a major problem.
For change of mind exchanges, we will accept sealed items returned to us in a re-sellable condition. We will then issue a gift code for the item's value, to facilitate an exchange.
Contact us at info@gumnut.io to organise a solution.

One of your products is missing information / has incorrect information

Sorry about that! There are tens of thousands of products in our system, so some mistakes can slip through. Email us at info@gumnut.io to let us know.

Do you have this product I want?

Probably! We have tens of thousands of products in our system, but not all of them are online just yet. Also, even if a product is out of stock on our website, there is a chance we can order it in for you.

How can I contact you?

Please write to us at info@gumnut.io.

 

Gumnut is a subsidiary of Mind Games Melbourne
ABN 57658728218